| Workstation/Device Concerns |
Hardware related issues for Assigned Units |
| Remote User Access |
Connection to Server and Active Directory E.x. SAP Server Connection |
| Network/Internet Access |
Wifi access and Website access |
| VPN Access |
VPN User access and Reset of Password for VPN |
| CCTV Support |
CCTV access for DTRP |
| VM Concerns |
VM Creation or VM Performance or VM Access and Internet Request Server |
| Email Concerns |
Sending/Receiving of email issues, Reset of Corporate Email password |
| DBTI-SAP Issues |
Internal SAP issues |
| MS O365 Issues |
Teams, Sharepoint, One Drive, O365 Licenses and User Creation |
| Monday.com Concerns |
Automation, Access and License Concerns |
| HRS Concerns |
User Access, Attendance Logs Issues, PN Outside Connection Concerns |
| External Server checking |
Technical checking of client server |